Cancellation Policy

Procedure for Canceling an Order

1. Initiating a Cancellation:
   • Customers who wish to cancel an order must do so within 12 hours of placing the order.
   • To initiate a cancellation, customers should contact our customer support team via the chat function available on our website. Alternatively, customers can email us at [email protected].
2. Information Required:
   • When requesting a cancellation, customers must provide the following information:
     • Order number
     • Name and contact details
     • Reason for cancellation
3. Cancellation Confirmation:
   • Upon receiving a cancellation request, our customer support team will review the request and confirm the cancellation status within 48 hours.
   • A confirmation message will be sent to the customer’s provided contact details once the cancellation is processed.
4. Refunds:
   • If the order is successfully canceled within the specified timeframe, a full refund will be issued to the original payment method within 7-10 business days.
   • If the cancellation request is made after the order has been shipped, the order will be treated as a return. Customers will need to follow the return procedure outlined in our Refunds & Return Policy.
5. Exceptions:
   • Certain items may not be eligible for cancellation once the order is processed. This includes, but is not limited to, customized or personalized products.
   • In such cases, customers will be notified about the non-cancellable status of their order at the time of purchase.

For any further assistance, please contact our customer support team via the chat function on our website or email us at [email protected].