Q: What is Jevik?
A: Jevik is an e-commerce platform offering a wide range of products with fast and reliable shipping. Our goal is to provide exceptional customer service and a seamless shopping experience.
Q: Where is Jevik located?
A: Jevik is based in Norway, with a postal address in Delaware, USA. We also use a warehouse owned by Sellvia in California for product shipping and returns.
Q: How can I place an order?
A: You can place an order by browsing our website at Jevik Shop, selecting the products you want, and proceeding to checkout.
Q: What are the shipping options available?
A: We offer various shipping options, including a 4-day delivery option for products.
Q: How long does it take to process an order?
A: Orders are processed within 12 hours. After processing, shipping times vary based on the selected delivery option.
Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of placing it. After this period, the order will be processed and shipped.
Q: What is your return policy?
A: If you are not satisfied with your purchase, you can return the product within 30 days of receipt. The item must be in its original condition and packaging. Please contact our customer support for assistance.
Q: How do I return a product?
A: To return a product, please contact our customer support via the chat function on our website or [email protected]. They will provide you with the necessary instructions and a return label.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, we will process your refund. This usually takes 5-7 business days. The refund will be issued to the original payment method.
Q: How can I contact customer support?
A: For any inquiries or support, you can reach out to our customer support team via the chat function or [email protected] on our website. We aim to respond promptly to all queries.
Q: How does Jevik handle data privacy?
A: We take data privacy seriously and comply with GDPR regulations. We use Cookiebot to manage cookies and ensure transparency in data collection and usage.
Q: What governing laws apply to my purchase?
A: Our Terms and Conditions are governed by the laws of Delaware, USA, and Norway. We may add other countries to this clause in the future as needed.
