All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours at [email protected]
Our highest priority is to make you happy. We proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Full refunds are available if:
Full refunds are not available under the following circumstances:
To initiate a return, contact us at [email protected]] or through our Contact Us page. We will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
If you receive a damaged or defective item, please contact us immediately with details of the product and the defect. We will work quickly to resolve the issue, including offering a replacement or refund.
For hygiene and safety reasons, certain items cannot be returned:
– Face and body products if opened, used, or have a broken protective seal.
– Underwear if the hygiene seal is not intact or any labels have been broken.
– Swimwear if the hygiene seal is not intact or any labels have been broken.
– Pierced jewelry if the seal has been tampered with or is broken.
All communication regarding returns and refunds should be directed to [email protected]. We strive to respond to all inquiries within 24-48 hours.
If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days. Contact us to arrange the exchange, and we will provide further instructions. Note that you will be responsible for return shipping costs.
Refunds are processed within 7-10 business days after we receive and inspect your return. Refunds will be issued to the original payment method. If your refund is approved, you will be notified via email.
For any questions or concerns regarding our Return and Refund Policy, please contact us at:
We are committed to ensuring your satisfaction and look forward to serving you.
